FAQs

1. Getting Around

Q. What is the ability of the tour guide like?
A. Our tour guides are experienced, with National Certificate from National Tourism Board. Our tour guides are always received the positive feedback from our customers.

Q. Can I ride a motorbike in Vietnam?
A. Yes, you can ride a motorbike to go anywhere in Vietnam if you have the motorbike driving license. You had better learn about the area before you go. Or you can rent our tour guide to go with you.

Q. Are trains in Thailand safe?
A. Yes. Occasional theft happens, but mostly train travel in Thailand is very uneventful. Many travellers inexplicably decide to get roaring drunk on the trains. This isn't a great way to protect yourself from being robbed and/or falling out a train door. (The carriage doors are often open during the trip and smokers sit on the steps.)

We've travelled all over the country by train and aside from one level crossing collision with a car we've no complaints whatsoever about the train system. Many people complain about the food, but it's not bad at all -- it is a tad overpriced though.

If you are on a sleeper train it is a good idea to keep your valuables with you at all times and lock your pack to a metal upright (with a padlock or bike chain) -- just to keep those wandering hands at bay.

Q. Is it easy to rent a car or motorcycle in Laos?
A. Yes, depending on where you are and the local government laws at the time. In certain places, foreigners are banned from riding motorbikes in particular, but occasionally bicycles too. Where it is possible, you'll be expected to leave your passport at the place where you make the rental.

Q. What is Bangkok’s bus system like?
A. It is a little intimidating at first, but once you get the hang of it it's simple to use, cheap as chips and very comprehensive. The best bus map, despite its unusual layout, is the New Improved Edition Bangkok's Map for Travel & Shopping which is available all over town and costs 40B.

Air-con buses are the best option for long trips as they are cooler and generally in far better condition than the non-air-con buses. The latter are either red or white and are generally rundown, belch large amounts of exhaust and are poorly driven -- though they are not quite as bad as the smaller green buses. They’re fine for short rides though.
Air-con buses are priced by distance, while non air-con are mostly flat rate – 3.50B or 5B.

2. Time and weather

Q. When is the best time of year to visit in Vietnam?
A. The weather in Vietnam is split in the region. There are four seasons in Northern Vietnam while Southern Vietnam only has two main seasons which are the rainy season and dry season. So, the best time to visit Southern Vietnam is from November to January, but you can decide to visit the north between the hot and humid summertime and the cool and dry winter. 

Q. When is the right time to visit Cambodia?
A. The weather in Vietnam & Cambodia is almost the same because Cambodia is bordered with Vietnam so you can choose the appropriate time to travel Cambodia without the difference between 2 countries. However, the temperature in Cambodia is often higher from 1, 2 degrees Celcius than Vietnam's.
- November to February next year: the pleasant weather is the best time to travel.
- April to May: this is the hottest season in Cambodia. The temperature can rise up to more than 40 degrees Celcius in middle April. However, this time is the holidays of Khmer with many festivals.
- July to September: this is the rainy season in Cambodia so it is the right time to see sights.

Q. What is the weather like in Laos? What time should we travel to Laos?
A. Laos is a tropical country with two seasons: dry season and rainy season. If you want to travel to Laos, you should come here in the dry season from October to May next year. Especially, the water festival takes place from April 13th to April 15th with the unique cultural characteristics of Laos. This is the ideal time for you to learn more interesting things about life and people here.

3. Visa

Q. What is visa on arrival?
A. Visa on Arrival or VOA is the most legal way to enter in Vietnam.
The procedure to get a VOA in Vietnam is very simple:
1. Fill your personal information in “online application”,
2. Make secure online payment
3. Get your approval letter with-in 3 workings days by email
4. Get your Visa stamps upon arrival at Vietnam International airport (Hanoi Airport, Ho Chi Minh Airport, Da Nang Airport…).

Q. How long is the process for getting the approval letter?
A. You can get the approval letter within three processing times below:
- Normal (2 – 3 working days)
- Urgent (1 working day)
- Supper urgent ( at least 8 hours before boarding your flight).

Q. How do I pay for getting my visa?
A. You have to pay two different fees:
- The service fee online. 
- The stamp fee ( it has to be paid upon your arrival at Vietnam Airport in the Immigration Office).